HPE Library and Tape Tools: технические характеристики и документация

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HPE Library and Tape Tools QuickSpecs

HPE Library and Tape Tools (L&TT) is a free diagnostic tool for all HPE tape storage products.

This robust diagnostic tool is designed for both the experienced professional and the untrained administrator, and it allows customers to verify installation, ensure product reliability, perform diagnostics and achieve faster resolution of tape device issues. L&TT performs firmware upgrades, verifies device operations, carries out failure analysis and a range of other utility functions. Performance tools assist in troubleshooting issues and system configuration checks warn of common host issues. It also provides seamless integration with HPE support by generating and e-mailing test results and support tickets. HPE Support will require the use of L&TT to troubleshoot most device issues, so it is recommended that a support ticket is pulled and the device assessment test is run before calling.

L&TT download location: http://www.hpe.com/support/tapetools

Key Features

- Actively measure the health of your HPE tape hardware.

- Get the most out of your device through access to operational, health and usage data in the support ticket:

• · Drive health, life, usage, utilization, performance
• · Media health, life, usage
• · Backup quality

- Reduce product downtime through firmware updates, preventative maintenance, and fast issue diagnosis with corrective actions.

- Access to comprehensive device analysis and diagnostic tests.

- First level failure analysis of both the device and system without HPE involvement.

- Troubleshoot system performance issues.

- Identify the most common host system configuration issues.

- Easy access to any advisories for your standalone drives and libraries.

- Easy to use and best-in-class support tool as used by the HPE hardware support organization.

- Generate and e-mail comprehensive support tickets to the support center for faster troubleshooting.

- Free to download and install from HPE.com (http://www.hpe.com/support/tapetools) in less than five minutes.

- Can run directly from a memory stick without installing on your production server.

L&TT is frequently updated and developed to

- Support all of the Hewlett Packard Enterprise latest tape storage products including virtual tape libraries

- Provide the best-in-class support and diagnostics for these products in the industry

- Run on the latest versions of the most commonly used operating systems

For details of new features in any particular release, please refer to the release notes located with the L&TT download on the Hewlett Packard Enterprise support web pages or in the L&TT user guide.

It is highly recommended that the latest version of L&TT is used at all times as the support of even older products can benefit from improvements in the latest releases of the tool.

Compatibility Information

HPE Library and Tape Tools

L&TT download location: http://www.hpe.com/support/tapetools

Automatic device discovery

L&TT automatically scans the system for supported devices when the tool is started (Windows version). By default, only the current number of devices found is displayed during the I/O scan. Additional information such as host adapters, drivers, and matching of embedded drives to the associated library can also be shown during the scan process. Scan results can be saved in an event log and attached to a support ticket email if necessary.

Device Identification & Listing

L&TT identifies and displays a list of all products connected to the system by product group or by connection. Tabs allow the user to toggle between the following commands in this area of the main screen: scan, by product, by connection, and instructions.

- By product displays four categories: libraries/autoloaders, drives, enclosures/processors, and other devices; all with the specific device address.

- By connection shows all products connected to the system by the HBA they are connected to; aids in understanding system I/O performance issues.

Device Information Screen

All of the main functions of L&TT are displayed in this window. The content of the window depends on the device and tool function selected. Device information may include a visual presentation of the product, compatible media, and cartridge (media) inventory for all the drives and slots. General product information such as product ID, drive technology, mechanism serial number, firmware revision, SCSI target ID, and SCSI LUN will also be displayed.

Firmware from Web

If 'check for updates on Web' is enabled in the preferences menu, L&TT will automatically look for new firmware files for each supported device on the system when the application is run. If files are found, the application will ask the user if they should be downloaded to the application. By default, the latest firmware files for the devices on the system will be shown. L&TT will scan the local firmware folder and if the latest versions are not present, it will automatically select them for download. Users then perform the standard firmware update function to perform the actual update to each device.

Firmware Management

This L&TT functionality allows easy upgrades to the storage product firmware. By default, the tool will select all of the devices that have newer revisions of firmware in the L&TT firmware file folder. L&TT automatically matches the appropriate firmware files to each storage device. If multiple versions of firmware are available, selection boxes can be used to select the desired file. All drives are downloaded in parallel to reduce update time. All firmware update processes provide final results which can be saved in an events log and sent to HPE support if necessary.

Performance Tools

Effects of poor system performance can range from increased mechanical wear to missed backup windows. There may also be increased cleaning requests or reduced media life due to multiple passes of the media over the tape drive head. This all leads to decreased customer satisfaction. L&TT offers users a variety of performance analysis tools to identify where bottlenecks may exist in a system. These tools will help assess the system allowing the user to:

- Verify that the tape drive operates at specified transfer rates

- Verify that the disk subsystem can provide data that fast

- Verify that the disk subsystem can accept restored data at the expected rates

Test Functions

L&TT provides several standard and advanced tests that can be used to check the performance of or to diagnose issues with storage hardware. After each test is run, test results can be reviewed and are included in the application's event log. A user may perform the following tests on libraries and autoloaders:

- Device Self Test (internal self-test of the device)

- Device Analysis Test (analysis of the device logs)

- Library Exerciser Test (exercise the robotics and robot drive hardware)

- Library Read Write Test (exercise the robotics and drives together)

- Media IDs Test (link media cartridge ID to barcode)

A user may perform the following tests on drives:

- Tape Drive Assessment Test (15 minute comprehensive health check)

- Media Assessment Test (comprehensive media health check for Ultrium)

- Device Self Test (internal self-test of the device)

- Device Analysis Test (analysis of the device logs)

- Connectivity (ability of the host to communicate with the device)

- Data Assessment Test (determine quality of the media)

- Read/Write (verify the ability of the drive to read/write data independent of the storage application) - superseded by the Assessment Test

Support Tickets

L&TT will automatically generate a support ticket based on information that the application determines about the system. This information can be used to diagnose the issues with the storage hardware. The tool can automatically email the support ticket to the HPE service and support organization to assist the help desk technician in resolving the issues. Browser links to common HPE Web sites are also provided.

Support tickets can also be used to find out operational and usage information from the device. Ultrium, in particular, has a very useful support ticket categorized into user friendly sections rather than basic device logs.

System Configuration Checking

Checks the configuration of the server that L&TT is running on for services such as RSM (Windows) that should not be running during backups. Also checks driver versions and Insight Manager agents giving warnings if issues are found.

Auxiliary Menu Commands

L&TT uses pull-down menu commands that provide the user with the following access or functionality:

- Load previously generated support ticket

- Retrieve firmware files from the web

- Sign-off and close the application

- Change options that set the behavior and display characteristics for L&TT

- Enable factory overrides when supplied a password from the HPE service and support organization

- Run non-device specific utilities such as system configuration checks

- Run a custom script written by the HPE service and support organization

Device Support

Notes: This list may include discontinued products and is shown for compatibility purposes only.

Tape Libraries

- HPE MSL2024 tape library

- HPE MSL4048 tape library

- HPE MSL3040 tape library

- HPE MSL6480 tape library

Tape Autoloaders

- HPE MSL 1/8 tape autoloader (including G3)

Tape Drives

- HPE Ultrium 45000 tape drives (LTO-9)

- HPE Ultrium 30750 tape drives (LTO-8)

- HPE Ultrium 15000 tape drives (LTO-7)

- HPE Ultrium 6650 tape drives (LTO-6)

- HPE Ultrium 6250 tape drives (LTO-6)

- HPE Ultrium 3280 tape drives (LTO-5)

- HPE Ultrium 3000 tape drives (LTO-5)

- HPE Ultrium 1760 tape drives (LTO-4)

Operating System Support

Notes:

- ¹HPE L&TT on HP-UX, Solaris and Mac supports only LTO-7 - LTO-9 tape drives. To use with LTO-6 and earlier drives, or to use with tape libraries, download and use L&TT 4.28 instead.

- ²The ncurses-compat-libs and ncurses-devel packages must be installed on SLES 15 SP6 and later systems. To resolve the issue, download and install the required package from a SUSE repository before retrying the installation.

- ³The ncurses-compat-libs and ncurses-devel packages must be installed on RHEL 8 and 9 systems. To resolve the issue, download and install the required package from a Red Hat repository before retrying the installation.

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