NVIDIA NGC Support Services: технические характеристики и документация
В архивеOverview
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NVIDIA NGC Support Services HPE offers NVIDIA NGC Support Services for HPE GPU-enabled systems that are validated as NGC-Ready https://docs.nvidia.com/ngc/ngc-ready-systems/index.html NGC software ngc.nvidia.com consists of software packaged in software containers that are optimized for NVIDIA GPUs. The NGC software containers enable fast startup for Machine Learning, Deep Learning, AI applications and High Performance Computing workloads. NGC Support Services provides NVIDIA enterprise-level support enabling NGC-Ready systems to run optimally and provides direct access to NVIDIA customer support to quickly address software issues and minimize downtime. Customers with NGC Support Services receive guidance and assistance for the NVIDIA-developed software packaged in containers in the NGC repository. For ISV software in NGC repository, the customer is required to bring their own license and associated ISV support. NGC Support Services are offered on the following NGC-Ready platforms https://docs.nvidia.com/ngc/ngc-ready-systems/index.html
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NVIDIA NGC Support Services | |
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NVIDIA GPU Cloud V100 1 GPU 1yr Sup E-LTU |
R2Y22AAE |
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NVIDIA GPU Cloud V100 1 GPU 3yr Sup E-LTU |
R2Y23AAE |
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NVIDIA GPU Cloud T4 1 GPU 1yr Sup E-LTU |
R2Y25AAE |
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NVIDIA GPU Cloud T4 1 GPU 3yr Sup E-LTU |
R2Y26AAE |
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Notes: These skus cannot be ordered standalone. They must be ordered with Apollo 6500 gen10 with 4 or 8 Tesla V100 SXM2 or a cluster of 80 NVIDIA T4 or larger in ProLiant DL380 servers. |
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Standard Features
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Key Features
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Service and Support
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HPE Pointnext - Service and Support Get the most from your HPE Products. Get the expertise you need at every step of your IT journey with HPE Pointnext Services. We help you lower your risks and overall costs using automation and methodologies that have been tested and refined by HPE experts through thousands of deployments globally. HPE Pointnext Advisory Services, focus on your business outcomes and goals, partnering with you to design your transformation and build a roadmap tuned to your unique challenges. Our Professional and Operational Services can be leveraged to speed up time-to-production, boost performance and accelerate your business. HPE Pointnext specializes in flawless and on-time implementation, on-budget execution, and creative configurations that get the most out of software and hardware alike. Consume IT on your terms HPE GreenLake brings the cloud experience directly to your apps and data wherever they are-the edge, colocations, or your data center. It delivers cloud services for on-premises IT infrastructure specifically tailored to your most demanding workloads. With a pay-per-use, scalable, point-and-click self-service experience that is managed for you, HPE GreenLake accelerates digital transformation in a distributed, edge-to-cloud world.
Managed services to run your IT operations HPE GreenLake Management Services provides services that monitor, operate, and optimize your infrastructure and applications, delivered consistently and globally to give you unified control and let you focus on innovation. |
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Recommended Services HPE Pointnext Tech Care. HPE Pointnext Tech Care is the new operational service experience for HPE products. Tech Care goes beyond traditional support by providing access to product specific experts, an AI driven digital experience, and general technical guidance to not only reduce risk but constantly search for ways to do things better. HPE Pointnext Tech Care has been reimagined from the ground up to support a customer-centric, AI driven, and digitally enabled customer experience to move your business forward. HPE Pointnext Tech Care is available in three response levels. Basic, which provides 9x5 business hour availability and a 2 hour response time. Essential which provides a 15 minute response time 24x7 for most enterprise level customers, and Critical which includes a 6 hour repair commitment where available and outage management response for severity 1 incidents. https://www.hpe.com/services/techcare
HPE Pointnext Complete Care HPE Pointnext Complete Care is a modular, edge-to-cloud IT environment service that provides a holistic approach to optimizing your entire IT environment and achieving agreed upon IT outcomes and business goals through a personalized and customer-centric experience. All delivered by an assigned team of HPE Pointnext Services experts. HPE Pointnext Complete Care provides:
https://www.hpe.com/services/completecare |
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NGC Support Services provides enterprise-grade NVIDIA guidance and assistance for the NVIDIA-developed NGC software. See https://docs.nvidia.com/ngc/ngc-ready-systems/index.html#ngc-ready-software-list for the list of NGC software supported by NVIDIA.
For ISV software distributed in NGC, the customer is required to bring their own license and associated ISV support.
Service and Support NGC Support Services is software support that is directly fulfilled by NVIDIA to the customer. |
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Warranty and Support Services Warranty and Support Services will extend to include HPE options configured with your server or storage device and does not extend to NVIDIA NGC Support Services. The price of support service is not impacted by configuration details. HPE sourced options that are compatible with your product will be covered under your server support at the same level of coverage allowing you to upgrade freely. Installation for HPE options is available as needed. To keep support costs low for everyone, some high value options will require additional support. Additional support is only required on select high value workload accelerators, fibre switches, InfiniBand and UPS batteries over 12KVA. |
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Summary of Changes
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Version History |
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Description of Change |
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15-Nov-2021 |
Version 2 |
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Service and Support section was updated. |
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02-Dec-2019 |
Version 1 |
Created |
New QuickSpecs |
Copyright
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© Copyright 2021 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
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