HPE Insight Remote Support Software 7.0: технические характеристики и документация

HPE Insight Remote Support Software 7.0

The HPE Insight Remote Support Software 7.0 - is remote support software that automatically provides secure remote support for your HPE ProLiant Gen8 Servers, 24 X 7 so you can spend less time solving problems and more time focused on your business. You can have your systems remotely monitored for hardware failures, using secure technology that has been proven at thousands of companies around the world. In many cases, you can avoid problems before they occur. The software allows you to view support / service status on your local HPE System Insight Manager (HPE SIM) screen, or on HPE Insight Online, a web based customized capability with the HPE Support Center.

HPE Insight Remote Support 7.0 software product is the ideal solution from small to mid-size environments with little or no IT staff, to IT environments with up to 500 end point devices. It is easier to install via an installation advisor, works automatically with the integrated HPE System Insight Manager (HPE SIM) console on a physical or virtual host server. It is included with your HPE warranty, HPE Care Pack Service, or Hewlett Packard Enterprise contractual support agreement. HPE Insight RS v7 helps you do more with less.

Hewlett Packard Enterprise is the industry leader, integrating 24 X 7 secure, remote and automated monitoring, event notification, with service dispatch through HPE or local partners. It provides:

• Remote monitoring on-premise or via the web, so you gain control all of the time
• Automated notification every time, so you can do more with less.
• Automatic resolution in less time so your business stays up and running.
• Included with your HPE Warranty, Care Pack Service, or Contractual Support Agreement.

It requires access to an encrypted outbound initiated Internet connection (HTTPS/443) only. This secured internet technology used is considered acceptable within most companies' security policies. For customer IT environments with up to 500 remotely monitored HPE ProLiant Gen8 servers, Hewlett Packard Enterprise recommends installing and using the HPE Insight RS V7 software. Environments from 500 to 3500 remotely monitored end point devices can use Insight RSA with a single host server.

Models

Licenses and Media

HPE Insight Remote Support 7.0
NOTE: Included with HPE ProLiant Gen8 servers. A valid warranty, HPE Care Pack Service, or contractual support agreement is required.

Licensing and Packaging

NOTE: HPE Insight Remote Support Software is included with HPE ProLiant Gen8 Servers.

Benefits

HPE Insight Remote Support is the ideal solution for small to mid-size environments with up to 500 ProLiant Gen8 servers. Integrating 24 X 7 secure, remote and automated monitoring, event notification, with service dispatch through HPE or local partners. It provides:

• Remote monitoring on premise via the HPE SIM console or through the web via HPE Insight Online, so you have access anytime, anywhere.
• Automated notificationevery time, so you can do more with less.
• Automatic resoilution in less time, so your business stays up and running.
• Warranty and Service Contract entitlement management so you can stay covered with HPE services
• Mission Critical and Proactive Support for your complex environmental needs
• Automatic hardware configuration collection, so can saty informed.
• Agentless, fast setup experience built into the HPE ProLiant Gen8 servers.
• Easier installation with the new Installation Setup Wizard
• Ease of configuration via automatic grouping of hardware devices under remotely supported device groups
• Improved configurability of warranty, contract and service event notifications

Key Product Features

• Supported on HPE ProLiant Gen8 Servers
• 24 X 7 remote monitoring of your hardware environment
• Automatic event generation and routing for phone home support
• Alerts to accurately diagnose and receive support
• Proactive advisories to improve your hardware environment.
• Relatively easier to install and automatically upgrade in the v7 family.
• Detailed fault analysis of environment hardware
• Warranty and Service Contract entitlement management

Warranty

Hewlett Packard Enterprise will replace defective delivery media for a period of 90 days following the date of acquisition of Software.

Software Support

Product Support
It is always advisable that you read the HPE Insight Remote Support Quick Start Guide before installation. This document is designed to help and guide you through a successful installation and configuration. However, if you need further support for HPE Insight Remote Support then this is available through your local HPE Response Centers.

HPE Insight Remote Support - Supported Versions
The support policy is to support the current 7.0 with HPE ProLiant Gen8 servers in the initial assessment period. The next generation Insight RS will be released in late summer, supporting existing HPE IT products in your environment. It is HPE's policy to support the latest two versions of HPE Insight Remote Support.

Registration for Software Technical Support and Update Service
If the license information you received for your product instructs you to register for Software Technical Support and Update Service, please follow the instructions so that you will be eligible for telephone support and product updates.

Software and Drivers Download Pages
For selection of your country or region for localized technical support information please visit: http://www.hp.com/support Selecting "Servers" provides latest software and drivers for your HPE ProLiant products.

Join the Discussion (http://www.hpsc.hp.com)
The HPE Support Forum is a community-based, user supported tool for Hewlett Packard Enterprise customers to participate in discussions amongst the customer community about Hewlett Packard Enterprise products. For discussions related to Insight Control software, see the "Management Software and System Tools" area.

Management Security (http://www.hp.com/servers/manage/security)
Hewlett Packard Enterprise is proactive in its approach to the quality and security of all its management software. Be sure to check the website often for the latest down-loadable security updates.

Obtain the Latest SmartStart Release (http://www.hp.com/servers/smartstart)
The SmartStart, Management, and Firmware CD/DVD's are now freely available for download following a simple registration from the SmartStart web site. If you wish to receive physical kits with each release you can order single release kits from the SmartStart web site. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice at: http://www.hp.com/go/subscriberschoice.

HPE Worldwide Customer Service contact numbers are available at:
http://www.hp.com/country/us/en/wwcontact.html.

Supported Hosting Device Operating Environment Specifications

Detailed list of supported hosting device with operating environments, remotely supported end point devices with supported operating environments and provided in the Insight Remote Support Standard A.05.07 Release Notes that can be found at:

HPE Insight Remote Support Standard:
http://www.hp.com/go/insightremotestandard-docs

HPE Insight Remote Support Advanced:
http://www.hp.com/go/insightremoteadvanced-docs

Product Documentation

All HPE Insight Remote Support documentation is available on the Web:

HPE Insight Remote Support Quick Start Guide
This document sequentially outlines the procedures required to download, install, and configure the HPE Insight Remote Support and its related components. Please visit: http://docs.hp.com/en/netsys.html#Insight%20Remote%20Support

HPE Remote Support Software Manager Configuration, Usage, and Troubleshooting Guide
This document covers un-installation, reinstallation, reconfiguration, product customization, and troubleshooting steps that are not part of the HPE Insight Remote Support Quick Start Guide. Use the HPE Remote Support Software Manager Configuration, Usage and Troubleshooting Guide if you did not use the default configuration for Insight Remote Support or if you want to customize your configuration later. Please visit: http://docs.hp.com/en/netsys.html#Insight%20Remote%20Support

Product Support & Supported Versions

Product Support
It is always advisable that you read the HPE Insight Remote Support Quick Start Guide before installation. This document is designed to help and guide you through a successful installation and configuration. However, if you need further support for HPE Insight Remote Support then this is available through your HPE's local Response Centers.

Supported Versions
The support policy is to support the current and previous major versions of the HPE Insight Remote Support and its software components. HPE strongly advises that customers always upgrade to the latest HPE Insight Remote Support version and its components made available via the Remote Support Software Manager, which is a component of the HPE Insight Remote Support application.

Other product information

The following product materials are available on HPE Insight Remote Support web page at http://www.hp.com/go/insightremotesupport

Product Datasheet
User Guide
General FAQ's
Installation Guide
White Papers

Date

Version History

Action

Description of Change

26-Oct-2016

From Version 1 to 2

Changed

Rebranding Edition Applied

09-Feb-2015

From Version 1

Created

Document creation