HPE Networking Product Warranty & Support Summary: технические характеристики и документация

 Products

Warranty duration¹

Hardware replacement²

Business Hours Technical Support³

24x7 Technical Support³

(After Dec. 1, 2015)

Software/OS Releases⁴

Switches

Modular

129xx, 125xx, 119xx

1 year

10 days

1 year

N/A

As long as owned⁴

105xx, 75xx

1 year

10 days

1 year

90 days

As long as owned⁴

84xx

5 years

10 days

90 days

N/A

5 years⁴

82xxzl, 54xxzl/R, 42xxvl

Lifetime⁵

NBD Ship

As long as owned⁵

90 days

As long as owned⁴

Fixed-configuration

79xx, 59xx/AF, 583x/AF, 582x/AF, 57xx

1 year

10 days

1 year

N/A

As long as owned⁴

Altoline 6xxx Switches (Purchased after March 31, 2016)

1 year

10 days

1 year

N/A

N/A

Arista switches (See http://www.arista.com/assets/data/pdf/Warranty.pdf for details)

1 year¹⁵

10 days¹⁵

1 year¹⁵

N/A

N/A

580x/AF

Lifetime⁵

NBD Ship

As long as owned⁵

N/A

As long as owned⁴

55xx, 513x, 512x, 38xx, 36xx, 35xx/yl, 31xx, 29xx/al, 281x, 26xx, 25xx/G

Lifetime⁵

NBD Ship

As long as owned⁵

90 days

As long as owned⁴

Smart Managed

195x, 192x, 191x, 18xx, 1620 (Purchased after October 1, 2017)

Lifetime¹⁴

NBD Ship

90 days Phone support-Chat support entire warranty period¹⁴

90 days Phone support-Chat support entire warranty period¹⁴

As long as owned⁴

Unmanaged

1420, 1410 (Purchased after October 1, 2017)

Lifetime¹⁴

NBD Ship

90 days Phone support-Chat support entire warranty period ¹⁴

90 days Phone support-Chat support entire warranty period ¹⁴

N/A

1405 (Purchased after October 1, 2017)

3 years¹⁴

NBD Ship

90 days Phone support-Chat support entire warranty period ¹⁴

90 days Phone support-Chat support entire warranty period¹⁴

N/A

Wireless LAN

Indoor Access Points

Aruba Controller-Managed Access Points (APs)

Lifetime¹⁰

30 day NBD/Return-to-factory¹¹

90 days

N/A

90 days (bug fix only)

3WN/P, 155/P, 108/109 Aruba Remote Access points (RAPs)

Lifetime¹⁰

30 day NBD/Return-to-factory¹¹

90 days

N/A

Periodic updated image¹³

Aruba Instant Access Points (IAPs)

Lifetime¹⁰

30 day NBD/Return-to-factory¹¹

90 days

N/A

Periodic updated image¹³

M330, M2xx

Lifetime⁵

NBD Ship

As long as owned⁵

90 days

As long as owned⁴

OfficeConnect 20 Access Point

3 years¹⁴

NBD Ship

90 days Phone support-Chat support entire warranty period¹⁴

90 days Phone support-Chat support entire warranty period¹⁴

As long as owned⁴

Controllers

Aruba controllers

1 year

30 day NBD/Return-to-factory¹¹

90 days¹²

N/A

N/A

Aruba Mobility Access Switches

Lifetime¹⁰

NBD Ship

90 days

90 days

As long as owned⁴

Other WLAN products

Aruba Controller-Managed 2xx Series Outdoor Access Points

Lifetime¹⁰

30 day NBD/Return-to-factory¹¹

90 days

N/A

90 days (bug fix only)

Aruba Instant 2xx Series Outdoor Access Points (IAPs)

Lifetime¹⁰

30 day NBD/Return-to-factory¹¹

90 days

N/A

Periodic updated image¹³

AirWave Appliances, ClearPass Appliances, IntroSpect Appliances

1 year

30 day NBD/Return-to-factory¹¹

90 days¹²

N/A

90 days (bug fix only)

MST2HP, MST2HAC, MSR2KP, MSR4KP Aruba Outdoor Wireless Mesh Routers

1 year

30 day NBD/Return-to-factory¹¹

90 days¹²

N/A

90 days (bug fix only)

Aruba Beacons

90 days

30 day NBD/Return-to-factory¹¹

90 days

N/A

90 days (bug fix only)

Aruba Power Supplies, Antennae, Accessories

1 year

30 day NBD/Return-to-factory¹¹

90 days

N/A

N/A

Routers

Routers

88xx, HSR68xx

1 year

10 days

1 year

N/A

As long as owned⁴

HSR66xx, 66xx, MSR50, MSR4xxx, MSR3xxx, MSR30

1 year

10 days

1 year

90 days

As long as owned⁴

MSR2xxx, MSR20, MSR1xxx, MSR9xx

1 year

NBD Ship

1 year

90 days

As long as owned⁴

ALU 77xx

1 year⁹

Return-to-factory⁹

1 year⁹

N/A

All updates for purchased license⁹

120, 110 Wireless routers

3 years

NBD Ship

3 years

90 days

As long as owned⁴

VSR routers

90 days

(Media only)

N/A

90 days

N/A

All updates for purchased license⁸

Management

Network Management

Intelligent Management Center (support details at www.hpe.com/networking/IMCSupport)

90 days

 (Media only)

N/A

90 days

N/A

90 days (bug fix only)

AirWave, ALE, ArubaCentral, ClearPass, Meridian, VIA, Visual RF

90 days

 (Media only)

N/A

90 days

N/A

90 days (bug fix only)

HPE VAN SDN controller and HPE SDN applications

90 days

 (Media only)

N/A

90 days

N/A

All updates for purchased license⁸

HPE Distributed Cloud Networking

90 days

 (Media only)

N/A

N/A

N/A

None

Big Switch Networks controller appliances (See www.bigswitch.com/support for warranty & support details)

N/A¹⁶

N/A¹⁶

N/A¹⁶

N/A¹⁶

N/A¹⁶

Additional Networking Products

Transceivers

Aruba Transceivers (for WLAN controllers and MAS switches)

1 year

30 day NBD/Return-to-factory¹¹

90 days

N/A

N/A

Aruba 40G transceivers

  and

HPE X244, X242, X142, X132, X131, X129, X122, X121, X119, X112, X111

Lifetime⁵

NBD Ship

As long as owned⁵

N/A

N/A

Aruba 100G transceivers

1 year

10 days

1 year

N/A

N/A

HPE X2A0, X240, X190, X180, X170, X160, X150, X140, X135, X130, X125, X124, X120, X115, X114, X110

1 year

30 days

1 year

N/A

N/A

1)  Removable power supplies, modules and accessories such as antennas, fans, power cords, etc. may have different warranty coverage than the host device.  See the HPE Networking Warranty Coverage Quick Reference at www.hpe.com/networking/warrantyquickref for more details.

2)  Response time is based on commercially reasonable effort and subject to a daily shipment cutoff time.  In some countries and regions and under certain supplier constraints, response time may vary.  Contact your local HPE service organization for response time availability in your area.  NBD Ship = Next Business Day shipment.

3)  Warranty phone and electronic case technical support is provided during local HPE business hours for the entire warranty period for the purposes of diagnosing hardware or software defects.  Many products purchased after December 1, 2015 include 90 days of 24x7 technical support as noted.  See product’s Hewlett-Packard Limited Warranty Statement for additional coverage details.  Extended coverage services are available.

4)  Includes all generally available software/OS releases offered for the specific products listed, when and if available, for as long as the customer owns the product, except where noted.  Some software releases may require additional or new hardware.  Customers who desire specific feature updates, patches and fixes to be prioritized into future releases should purchase the appropriate support services from HPE.

5)  For products purchased after December 1, 2014, the warranty extends only for as long as the original end user owns the product. Includes coverage of any built-in fans and power supplies for the entire warranty period. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. 

6)  Hardware warranty, technical support and all software releases provided for hardware and the ONE Service OS only, when and if available, for as long as the original end user owns the product.  See product specific documentation for application support.  5 year warranty on the disk drive in the HPE Alliance One Advanced Services zl Modules.

7)  Products purchased before August 1, 2013 include 1 year of technical support and 1 year (bug fix only).

8)  Includes all software updates offered for the licensed version, when and if available.  Software upgrades will require purchase of appropriate SKU, packaged support services or contract.

9)  All technical, hardware and software support for ALU 77xx products is provided directly by Alcatel-Lucent only and not HPE.  For support from Alcatel-Lucent, select the country from which the customer is calling in the following link and it will present the appropriate ALU support contact information: https://services.support.alcatel-lucent.com/product_support/.  Hardware warranty requires shipping failed product to ALU for repair or replacement.  Logistics cost for shipment of product from customer’s site to ALU site for repair or replacement will be covered by the customer.  Software maintenance releases are included for the major software release purchased.  Major software release upgrades are NOT included.  Services may be purchased from HPE or Alcatel-Lucent to extend your support coverage and software upgrades.  Support will be provided by Alcatel Lucent for these services.

10)   For products purchased after December 1, 2015, the warranty extends only for as long as the original end user owns the product and is limited to five (5) years from the end of sale date.

11)   For the first 30 days from shipment, HPE will provide same day ship advanced replacement for the covered hardware products.  After thirty (30) days from shipment through the remaining warranty period, HPE will replace or repair any non-compliant Product and return it in operable condition, shipping after HPE’s receipt of the non-compliant Product via HPE’s RMA procedure, with receipt by customer within ten (10) days on a commercially reasonable basis.

12)   HPE will provide next business day email response for the purposes of diagnosing hardware or software defects during standard Pacific Time Zone business hours for the first 90 days after purchase.

13)   HPE will make one recent Instant OS software release image available on the software portal.  This image is also available for Remote Access Points (RAPs) running Instant OS.

14)   These products are covered by 90 days of 24x7 phone support.  Thereafter, only chat support would be available for the remaining warranty period.  Limited lifetime warranty (where applicable) extends only for as long as the original end user owns the product and is limited to five (5) years from the end of sale date.  This warranty includes coverage of any built-in fans and power supplies for the entire warranty period. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. See www.hpe.com/OfficeConnect/support/ for more information on the new OfficeConnect support process.

15)   All technical, hardware and software support for Arista products is provided directly by Arista and not HPE.   Consult the Arista customer support page for contact information: https://www.arista.com/en/support/customer-support.  Transportation costs, if any, incurred in connection with the return of a defective Hardware to an Arista repair center shall be borne by Customer. Arista shall pay any transportation costs incurred with the redelivery of a repaired or replaced Hardware. Services may be purchased from HPE or Arista to extend your support coverage and software upgrades.  Support will be provided by Arista for these services.  For details on Arista warranty and support, see: http://www.arista.com/assets/data/pdf/Warranty.pdf.

16)   All technical, hardware and software support for Big Switch Networks products is provided directly by BSN and not HPE.  Consult the Big Switch Networks customer support page for contact information: www.bigswitch.com/support.  For details on Big Switch Networks warranty and support options, see: http://bigswitch.com/sites/default/files/bsn_support_and_maintenance_policy.v2.2.2016.11.14.pdf.

Date

Version History

Action

Description of Change

09-Nov-2017

From Version 1 to 2

Changed

Updates made on the entire document

15-Apr-2016

Version 1

Created

Document creation.