HPE IMC Service Operation Management Software: технические характеристики и документация

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HPE IMC Service Operation Management Software QuickSpecs

Modular, comprehensive resource management platform.

With its extensive device support, IMC software provides true end-to-end management for the entire network, as well as the open operation cycle.

HPE IMC Service Operation Management (SOM) Software is a module for the IMC platform which focuses on operations and management flow to provide full IT lifecycle management. It allows IT organizations to adhere to ITIL v3.0, including IT services such as policy design, operation, and improvement.

Through flow management, IMC SOM software provides controls, measures, and audit capabilities for configuration changes, fault identification, and recovery. Based on a unified configuration management database (CMDB), it provides configurable flows and options for self-service, as well as management of asset configuration, change, fault events, problem recognition, and auto-generation of a knowledge base. This capability reduces IT involvement by allowing end users to recognize known network issues as well as to create and track service requests. SOM integrates with the HPE IMC platform to correlate information about network performance, traffic flows, and user controls. 

Models

HPE Networking IMC Service Operation Management Software Module License E-LTU

JG139AAE

Key features

- Real-time and accurate configuration management database

- Complete service operation flow management

- Integration with alarming

- Integration with configuration center

- Centralized knowledge base 

Features and benefits

Management

- Complete service operation flow management
HPE IMC Service Operation Management (SOM) Software provides lifetime management of IT network operations, from ticket creation, status checks, and execution to resolution, close, and after-audit operations

- Integration with configuration management
allows you to set control mechanisms and audit configuration changes; along with IMC, SOM supports the automation of process-driven change management capabilities; by completing the review stage of the SOM process, in keeping with the trigger operation of IMC configuration settings, the process can be based on IMC configuration abilities, and automated or scheduled to fulfill the change after audit

- Integration with alarming
reduces maintenance by enabling problem recognition, analysis, and resolution; this integration provides a closed-loop management of alarms, including alarm fixes, scheme design, scheme checks, implementation, and confirmation; with the reference of a knowledge base and historical schemes, IMC SOM software can provide resolution suggestions to reduce break time, and improve network efficiency, stability, and quality

- Real-time and accurate CMDB
provides problem identification, analysis, and resolution by organizing IT assets into logical data types for IT service management; SOM software uses CMDB and allows custom extensions of the configuration item (CI) types, as well as the creation of new CI types, such as network assets, desktop assets, software assets, documents, and service operators

- Flexible and customizable flow management
allows you to tailor your operations management; based on predefined templates, users can quickly define flows that are appropriate for their organizations, including the allocation of priorities, and assign operators to each flow; customization can also incorporate script languages to create or customize the flow template

- Centralized knowledge base
is created as resolutions to previous issues are recorded, providing quicker problem identification and resolution for future issues; efficient knowledge sharing improves productivity and reduces IT involvement

- Service desk enablement
provides a unique interface between end users and operators to further reduce IT time in operations and management; each user can have unique content to both recognize known issues and to generate, assign, and track service tasks and flows; all IMC SOM software functions can be integrated with the service desk

- IMC SOM software process designer
allows for customization of the ITIL process template, which can then be uploaded to the IMC SOM software; also includes a process design and task design view

Warranty and support

- Electronic and telephone support
Limited electronic and business-hours telephone support is available from Hewlett Packard Enterprise; to reach our support centers, refer to http://www.hpe.com/networking/contact-support; for details on the duration of support provided with your product purchase, refer to Warranty and support summary

- Software releases
to find software for your product, refer to http://www.hpe.com/networking/support; for details on the software releases available with your product purchase, refer to Warranty and support summary 

HPE IMC Service Operation Management Software Module E-LTU (JG139AAE)

Platform required

Server:

HPE Intelligent Management Center Enterprise Software

HPE Intelligent Management Center Standard Software

Notes: See the HPE IMC Standard or Enterprise Platform data sheet for the required software environment.

For fewer than 500 nodes, 1 CPU is enough; From 500 to 2,000 nodes, there should be 2 CPUs or 1 dual-core CPU; For more than 2,000 nodes, there should be 4 CPUs or 2 dual-core CPUs; For more than 5,000 nodes, a hierarchy architecture should be used.

Services

Refer to the Hewlett Packard Enterprise website at http://www.hpe.com/networking/services for details on the service-level descriptions and product numbers. For details about services and response times in your area, please contact your local Hewlett Packard Enterprise sales office.

Date

Version History

Action

Description of Change

16-Mar-2026

Version 9

Changed

Rebranding update applied to QuickSpecs.

17-June-2016

Version 8

Changed

Product descriptions updated.

01-Dec-2015

Version 7

Changed

QuickSpecs name changed to HPE IMC Service Operation Management Software

Product overview, Features and benefits and Technical Specifications were updated

29-Sep-2014

Version 6

Changed

Updated Features and Benefits and Technical Specifications

30-Sep-2013

Version 5

Changed

Updated Overview, Features and Benefits, and Accessories.

30-Aug-2013

Version 4

Changed

The title was changed.

13-Jun-2013

Version 3

Removed

License models were removed.

13-Feb-2012

Version 2

Changed

The Features and Benefits, model names and Options were updated.

08-Apr-2011

Version 1

Changed

New QuickSpecs.

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