HPE Insight Online: технические характеристики и документация
В архивеOverview
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HPE Insight Online |
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HPE Insight Online provides the information you need to monitor the devices in your IT environment from anywhere, anytime - at no additional cost as part of your HPE warranty and contract services.
Insight Online + HPE remote support technology:
HPE remote support activation methods:
There is a separate "My Customers" section in Insight Online for Hewlett Packard Enterprise Authorized Partners to view your IT asset information shared to them by you, as their customer. |
Standard Features
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Licensing and Packaging |
Insight Online is integrated into the HPE Support Center and HPE remote support tools, so no license is needed. HPE Support Center and Insight Online are available at no additional cost as part of your HPE warranty, Care Pack, or contractual support agreement with HPE. |
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Benefits |
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Key Product Features |
Monitor, manage and support your IT environment online |
With Insight Online, you have a personalized 'My IT Environment', with easy navigation to details of your IT infrastructure. Now you can access your IT infrastructure information anytime, anywhere. |
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Dashboard |
The Insight Online Dashboard integrates your support and product information into one at-a-glance view for quick and efficient management of your IT environment. Use the dashboard to easily monitor and manage devices, events and support status. The information is personalized and in the context of your IT environment. You can share your IT information with other users within your organization and establish roles for sharing the information. You also have the option to share device information with HPE or Hewlett Packard Enterprise Authorized Partners for support and recommendations. | |
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Devices |
This feature provides a visual status of your individual devices and device groups. It provides a view of both auto-populated Insight Remote Support devices and manually added devices. You can customize device views for more efficient management. This feature lets you easily navigate from individual devices to device groups to more detailed support and product configuration information. Information details may vary depending on support status and whether the device is remotely monitored by HPE or manually added by the user. Devices remotely monitored by Hewlett Packard Enterprise will have the most comprehensive information set, such as configuration details. | |
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Service Event |
This feature provides online monitoring of devices using HPE remote support tools. Users can view all key event information, such as severity, problem description, date and time generated, event status and related support case ID. Hardware service events and support cases are automatically generated and sent to HPE or a Hewlett Packard Enterprise Authorized Partner for faster problem resolution. The service event remains in an active state until the corresponding support case is closed or is closed if a support case is not required. | |
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Support Cases |
This feature allows you to track all your support cases by device and by Hewlett Packard Enterprise Passport ID. It is inclusive of auto-generated support cases from HPE remote support, online submittals and dial-in. You can filter your case list by active and closed and easily navigate to more details, plus filter on keywords to find cases of interest. You also have the ability to open a case directly from an individual device with all the relevant details automatically captured to save you time. | |
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Contracts and Warranties |
This feature allows you to track contract and warranty status by device and by contract. You can see what contracts you have, their associated access rights, and when they expire. A batch link tool allows a user to upload a single excel file with 2500 contracts and/or warranties in a single request. You can get entitled for additional privileges, such as access to certain support content or to patches or software updates. This feature enhances your ability to take full advantage of the privileges you are entitled to use. | |
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Reports |
Personalized reporting for your IT infrastructure. Generate reports, save or modify report templates for repeat use, and print and download reports. | |
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Service Credits |
This feature displays your proactive service credits and lets you exchange credits for purchase and request additional service activity from a defined list of services. You can view and manage service credits from multiple support contracts and redeem credits using the Shop HPE Services feature. Use of this feature requires a Hewlett Packard Enterprise Passport user ID and a linked support contract that contains proactive service credits. | |
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HPE Insight Online direct connect |
Allows you to complete remote support registration in the Insight Online My IT dashboard for devices utilizing the HPE Insight Online direct connect capability. HPE Insight Online direct connect provides the ability for HPE ProLiant Gen8/Gen9 and future systems and C-class enclosures to transmit hardware failure and diagnostic information directly to HPE for analysis, case generation and automated parts replacement at a lower cost with no host server required. The health and support information for these devices is available anywhere/anytime in the HPE Insight Online personalized dashboard. | |
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Insight Online support and requirements |
Device Support |
All registered HPE Insight Remote Support 7.x devices. |
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Manually added (non-remote support) devices - eligible devices from linked or shared entitlements | ||
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Security |
Hewlett Packard Enterprise Passport User ID required for online viewing | |
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Requires access to an encrypted outbound initiated Internet connection (HTTPS/443) for remote support devices | ||
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Access Requirements |
Seamlessly integrated into HPE Support Center | |
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Available at no additional cost as part of your HPE warranty, Care Pack Service, or contractual support agreement with HPE | ||
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JavaScript and Style Sheets must be enabled, and your browser must accept cookies | ||
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Global Portal |
Translated into multiple languages: English, French, Italian, German, Spanish, Portuguese, Japanese, Traditional Chinese, Simplified Chinese, Korean, Greek, Hungarian, Czech, Turkish, Polish and Russian. | |
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How to Obtain Insight Online |
It is accessible from the HPE Support Center portal and is available at no additional cost as part of your HPE warranty, Care Pack Service, or contractual support agreement with HPE. A Hewlett Packard Enterprise Passport ID is required for online viewing at: http://www.hp.com/go/insightonline. No software installation is required. |
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Installation and Maintenance |
No installation is required. Just go to: http://www.hp.com/go/insightonline and enter your Hewlett Packard Enterprise Passport ID for access, or go to the HPE Support Center and click the "HPE Insight Online/My IT Environment" tab. |
Summary of Changes
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Version History |
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Description of Change | ||||||||||||||||||
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07-Oct-2016 |
From Version 7 to 8 |
Changed |
QuickSpecs was rebranded. | ||||||||||||||||||
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12-Sep-2014 |
From Version 6 to 7 |
Changed |
Minor edits made in the Overview and Standard Features sections. | ||||||||||||||||||
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10-Jun-2014 |
From Version 5 to 6 |
Changed |
Minor edits made throughout | ||||||||||||||||||
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31-Mar-2014 |
From Version 4 to 5 |
Changed |
Minor edits made throughout | ||||||||||||||||||
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18-Feb-2014 |
From Version 3 to 4 |
Changed |
Minor edits made throughout | ||||||||||||||||||
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30-Sep-2013 |
From Version 2 to 3 |
Changed |
Minor edits made throughout Support Cases and Reports were added to Key Features | ||||||||||||||||||
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04-Jun-2012 |
From Version 1 to 2 |
Changed |
Small change made to the Overview information. | ||||||||||||||||||
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